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Customer Success Manager (1 year FTC)

📍 DIGITAL REALTY • Denmark, Denmark, Denmark • Posted June 24, 2026

Full time Posted June 24, 2026
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Job Description

Your role

  • Accountable for overall post sales customer health for in scope customers across

    Client Engagement – Meeting cadence, attendance, frequencyService Management – SLA attainment including implementation and support risk.Financial Health – Aged debt and churn riskProduct utilization – Customer consumption and awareness gap Leading regular customer facing service reviews with reporting aligned to the contractual and DLR standards. Increase customer awareness of organization changes, new and existing Product bulletins and System, 
  • Contractual SLA attainment tracking including SLA penalty review and validation based on contractual obligations. 
  • Interlock with Implementation Services teams for post sales customer onboarding for new deployments successfully introducing customers to Digital Realty product and services.
  • Increase internal functional team awareness of enhanced customer operational requirements through Customer Playboo...

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