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Customer Success Manager - Clinical Operations

📍 Veeva Systems • Berlin, Berlin, Germany • Posted June 05, 2026

Full-Time Posted June 05, 2026
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Job Description

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Clinical Operations’ products and services. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, triage escalations, and highlight value through proactive engagement.


We're seeking a driven Clinical Operations expert who thrives in a customer-facing environment. The role demands a strong communicator with a passion for building enduring, trusted relationships with key decision-makers, and a collaborative spirit for working in a cross-functional environment to improve the overall customer experience.


What You'll Do

  • Support 4-6 large, global customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.)

  • Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives...

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