Customer Success Manager

**Job Title: Customer Success Manager**
**Location: Guadalajara**
**THE OPPORTUNITY**:
Although we're proud of our history, we're even more excited about the future.
We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.
At Salesloft, our **Customer Success Manager** will be pivotal to our company's success.
You will be a key member of our fast-growing and high-performing Customer Success Organization acting as the go-to resource for our valued customers.
On a day-to-day basis, you will be responsible for ensuring successful product adoption and retention of key customers in the business.
Specifically, you will:
- Effectively manage immediate escalations alongside long-term project plans.
- Organize workload and daily/weekly responsibilities in accordance with customer data points and situational context.
- Align with account teams to prioritize actions within your book of business.