Customer Success Manager

StaffAny’s mission is to shape and empower the future of work. As the Customer Success Manager, you ensure that our clients achieve product value and customer satisfaction, directly contributing to the retention and account expansion rates of the Company.

About the Role

The Customer Success Manager ensures that our clients achieve product value and customer satisfaction, directly contributing to the retention and account expansion rates of the Company. This role is uniquely different from other customer success roles as there is a huge emphasis on product success on top of the client facing customer success responsibilities. You will still be involved in the entire customer success process, from onboarding, support, to client management. You will specialize in helping with integration and client success, but will also be cross trained to help with the rest of the suite of products.

A huge part of the role also includes being the voice of the customer, ...