Customer Success Manager

About Glow

At Glow, we believe in protecting the dreams of small businesses.

We’re building the smartest insurance platform for small businesses — combining real human expertise with AI-powered technology to make insurance simple, transparent, and proactive. Behind every small business is someone who took a risk to build something better. Glow ensures they’re protected — so they can grow with confidence and without limits.

We’ve raised $24M in Series A funding from world-class investors to power that mission.

What's the role?

As a Customer Success Manager at Glow, you will own renewal and retention outcomes for a portfolio of U.S. small business customers. You are responsible for protecting revenue, strengthening relationships, and ensuring customers feel supported and informed throughout the renewal process.

This is a revenue-critical, process-driven role. You will ramp into a defined book of business within 60–90 days and take...