Customer Success Manager

Position Overview

As Customer Success Manager, you will own the post-go-live relationship with Credentially's UK healthcare clients and the commercial outcomes that matter most – retention, expansion, and long-term value creation. This is not a support role. You carry a book of business and are accountable for the gross and net revenue retention of your accounts.

You will join each client engagement during the final stages of onboarding, working alongside the Implementation Lead to build context and relationships before taking primary ownership at go‑live. From that point, you are the client's main Credentially contact responsible for ensuring they realise the full value of the platform, identifying growth opportunities within the account, and turning satisfied clients into active advocates.

Key Responsibilities

Revenue Ownership

• Own renewal and expansion revenue across your book of business, including upsell, cross‑sell, and co...