Customer Success Manager

Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best‑in‑class experience. In this role, you will be a trusted advisor and advocate for your customer base. Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased customer retention rates and reducing churn risk.

What You’ll Do

• Proactively engage with your book of business on a regular basis, creating Customer Success Plans to understand your customers’ goals and map their journey to value realization.
• Collaborate with internal counterparts in Sales, Professional Services, Support and Product teams to ensure an optimal customer experience at each step of their...