Job Description

As Customer Success Manager, you will play an essential role in managing integration-related support cases, ensuring smooth onboarding, and maintaining high customer satisfaction. The ideal candidate will have a deep understanding of SaaS platforms, technical integrations, and customer-centric project delivery and is able to connect people and technology.
This Customer Success Manager has a broad remit encompassing – but not limited to – the work areas below: 
Define the goals, scope, budget, and resources of a project with all stakeholders.
Own and manage the lifecycle of integration-related support cases, ensuring timely resolution and high customer satisfaction.
Serve as the primary liaison between clients and internal teams (engineering, product, configuration, support) to resolve technical and integration challenges.
Understand each client’s architecture and business processes to guide integration best practices and identify potential fricti...
            

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