Customer Success Manager

An exciting opportunity for a Customer Success Manager to work with innovative, high-growth businesses, supporting them through their commercial and technical journey and helping them unlock their full potential.

The Role

• Manage a portfolio of high-potential clients, acting as their key point of contact

• Lead onboarding, triage, and detailed needs assessments

• Develop clear action plans with defined milestones and success measures

• Track progress, identify risks, and ensure clients achieve measurable outcomes

• Connect clients with technical experts, partners, and wider support networks

• Collaborate cross-functionally to deliver a seamless, high-quality service

• Escalate challenges and remove bottlenecks to keep ventures moving forward

About You

• Experience in customer success, account management, or client-facing roles

• Proven ability to manage multip...