Job Description
What you’ll focus on
1. Team LeadershipLead, mentor, and develop a team of customer success professionals, fostering a high-performance, customer-centric culture.
Set clear goals, provide regular coaching and feedback, and conduct performance reviews to ensure continuous growth and development.
Build team capabilities around client management, data-driven insights, and operational excellence.
Serve as an escalation point for key accounts and complex client issues.
Oversee efficient management and resolution of support tickets, ensuring a 90% One-Touch Resolution Rate.
Identify root causes and work cross-functionally with warehouse, fulfilment, and operations teams to prevent recurrence.
Handle high-impact escalations that may affect service delivery, brand reputation, or financials.
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application