Customer Success Manager

april is on the lookout for a driven Customer Success Manager to play a pivotal role in our client relationships. In this role, you’ll have the unique opportunity to work hands‑on with our partners and act as their main point of contact. You’ll have the chance to onboard and walk partners through our cutting‑edge implementation process—establish strong relationships and align with their specific expectations. This team works hands‑on to ensure alignment on partner needs as well as addressing any challenges to ensure retention. Team members residing within the New York City metropolitan area must maintain a minimum on‑site presence of three days per week.

• Manage april’s most critical bank partnerships, with a focus on driving the execution of joint initiatives and launching new offerings to benefit April’s users
• Build a best‑in‑class partner management model
• Leverage industry knowledge to craft...