Customer Success Manager

About the Role

We’re seeking a proactive and driven Customer Success Manager (CSM) to join our APAC-focused team. In this role, you’ll be instrumental in ensuring the success of deployments, fostering long-term client relationships, and expanding Canary's presence within the Mid-Market and SMB accounts across APAC.

As a CSM, you’ll collaborate closely with the Customer Success, Sales, and Product teams to support client success and growth while contributing to Canary's strategic goals for the region. Your efforts will directly influence the company’s expansion and establish you as a key player in shaping the future of hospitality technology in APAC.

Responsibilities

• Product Expertise: Deeply understand Canary’s products, both current and future, to effectively communicate their value and impact to clients
• Client Onboarding: Lead all aspects of the onboarding process, including collecting client requirements, cond...