Customer Success Manager

We are seeking an experienced and customer-centric Customer Success Manager to oversee Hegen's Customer Success function and drive service excellence across the customer journey.

In this role, you will be responsible for overseeing the end-to-end customer journey, driving service excellence, and establishing the operational framework that enables the Customer Success team to perform effectively and consistently. You will lead the development of service standards, customer success processes, reporting frameworks and team capabilities while ensuring alignment with Hegen's business objectives.

As the functional head of Customer Success, you will serve as the primary representative of the function, partnering closely with cross-functional stakeholders to translate customer insights into meaningful business improvements. You will be responsible for fostering a high-performing team, driving continuous improvement initiatives and ensuring custome...