Customer Success Manager

Job Summary

We're seeking a strategic and relationship-focused Customer Success Manager with 3-5 years of experience to manage our portfolio of SMB and mid-market healthcare organisations. In this role, you'll own 20-30 accounts (30-250 users each), building multi-stakeholder relationships from clinical users to operational leadership.

You'll design and execute customised success plans, leverage data analytics to drive adoption, and guide customers through organisational change while identifying expansion opportunities and ensuring renewals. This role requires a balance of strategic thinking and hands‑on execution—you'll run pilots, lead implementations, conduct QBRs, and drive measurable outcomes.

Success in this role means strong customer health scores, successful pilots that convert to full deployments, high adoption rates, and consistent renewal and expansion performance across your portfolio.

Key Responsibilities

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