Job Description
**Customer Success Specialist****Full-Time - Remote (U.S. Eastern Time Hours)****Overview**:We're a fast-scaling podcast studio that partners with leading brands to produce high-quality B2B shows—and we're hiring our first **Customer Success Specialist**.
This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact.You'll be the go-to contact for clients, leading them through planning, production, and promotion.With strong communication, sharp organization, and automation know-how, you'll help ensure every show launches smoothly and exceeds expectations.
**What You'll Do**:- Lead onboarding with structured kickoff calls and milestone planning- Manage episode timelines, guest coordination, and content delivery- Use tools like Zapier or Make to automate workflows and reduce friction- Provide regular updates to clients and align internal teams around timelines- Track performan...
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