Job Description
Customer Success Operations Associate
We are seeking an exceptional Customer Success Operations Associate to join our expanding team. In this role, you will:
- Learn how SaaS businesses work and what the key KPIs and metrics are for post‑sales teams
- Collaborate with Customer Success, Technical Services, Sales, Product, BT, and Operations team members to support strategic initiatives aimed at improving customer outcomes
- Provide day‑to‑day operational support to CS teams & Operations leadership in a highly organized manner
- Utilize OpenAI/Claude extensively to modernize and improve day‑to‑day operations
- Become proficient in the Workato platform, to maintain, troubleshoot, enhance and build new automations
- Write extensive business process and technical documentation for existing and new processes
- Partner closely with the CS Data Analytics team to improve upstream data accuracy in various systems
- Transla...
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