Customer Success Operations (Monterrey)

This role plays a key part in aligning strategic business initiatives with operational functions within the Customer Success organisation at Teletrac Navman. As an Individual Contributor, the role drives high-priority strategic initiatives, delivers data-driven insights to improve revenue, retention and churn metrics, and builds scalable processes and tooling that enable the Customer Success team to deliver maximum value to customers. Success is measured by improvements in retention metrics, the quality of data and reporting available to leadership, and the effective implementation of process and technology improvements across the Customer Success function.

Responsibilities

• Drive high-priority strategic initiatives for the Customer Success team, proactively providing insights based on data and analysis to improve revenue, retention and churn metrics.
• Build and maintain strategic relationships with business partners across the Customer Success organiz...