Customer Success Representative

Global Relay is a career-building company that provides cloud archiving, surveillance, eDiscovery, and analytics solutions to highly regulated firms.

Your role

As a Customer Success Representative, you will build strong relationships with SMB customers, manage accounts, drive upsell opportunities, and provide proactive guidance.

Your responsibilities

• Acts as a trusted advisor, building strong relationships and providing strategic guidance
• Drives value and growth by identifying opportunities for customers to get more out of the product
• Analyzes data and reports on key performance indicators such as NPS, CLV, usage, and retention
• Provides ongoing support, troubleshooting issues and resolving problems in a timely manner
• Creates training materials and develops customer success playbooks
• Coordinates with Global Relay departments such as Sales, Legal, Accounting, Provisioning, and Customer Suppo...