Customer Success Specialist – Call Center

Position Summary:

We’re looking for a friendly, organized, and proactive Customer Success Specialist to join our Calgary team. In this role, you’ll be the first point of contact for our customers—helping them feel supported, heard, and well taken care of. From scheduling appointments to following up on service, you’ll play a key part in delivering a 5 star experience at every touchpoint.

Primary Goal:

Provide an exceptional customer experience by confidently guiding inbound callers into successfully scheduled service appointments.

Core Focus:

Handle inbound customer calls with professionalism and empathy, build customer confidence using the Nexstar service approach, and maximize booking opportunities for plumbing, heating, air conditioning, and electrical services.

Key Accountabilities:

Customer Service & Booking

• Answer inbound customer calls with professionalism, empathy, and confidence.
• Bu...