Customer Success Specialist

An established company that offers advanced geospatial products and services is looking for a Customer Success Specialist to join their team. The Customer Success Specialist is responsible for taking ownership of training and after sales technical support to customers on all relevant geospatial products and solutions and works closely with the rest of the Technical Support team as well as the Sales team and Segment Managers/product specialists, in order to ensure customer success.

Responsibilities

Product Training

• Prepare for customer training through completing a needs analysis of the end users being trained, and compiling training material and agenda accordingly.
• Facilitate technical training to all customers and product end users, on newly acquired products or product upgrades as per company standards.
• Continuously build and expand on own product knowledge.
• Assist with internal training from time to time.
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