Job Description
Become a vital part of our Calgary team as a Customer Success Specialist, focusing on exceptional customer experiences. Engage with customers to schedule and follow-up on service appointments, ensuring they feel supported and valued.
In this key role, you will handle inbound calls with professionalism and empathy while maximizing booking opportunities for HVAC, plumbing, and electrical services. Your strong multi-tasking abilities and knowledge of customer support will contribute to providing a five-star experience every time.
Key Responsibilities:
• Answer customer calls with professionalism and empathy
• Schedule and reschedule appointments based on needs
• Make outbound calls for confirmations and re-engagement
• Maintain accurate customer information in ServiceTitan
• Support booking percentage and customer satisfaction goals
Requirements:
• 2+ years of customer service experience
• Familiarity with HVAC or plumbing services preferred
• Experience u...
In this key role, you will handle inbound calls with professionalism and empathy while maximizing booking opportunities for HVAC, plumbing, and electrical services. Your strong multi-tasking abilities and knowledge of customer support will contribute to providing a five-star experience every time.
Key Responsibilities:
• Answer customer calls with professionalism and empathy
• Schedule and reschedule appointments based on needs
• Make outbound calls for confirmations and re-engagement
• Maintain accurate customer information in ServiceTitan
• Support booking percentage and customer satisfaction goals
Requirements:
• 2+ years of customer service experience
• Familiarity with HVAC or plumbing services preferred
• Experience u...
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