Customer Success Specialist

ibex. Pakistan is looking for a Customer Success Specialist for the Voice Program within the Operations department. The role involves assisting U.S.-based client customers with their queries/concerns and providing accurate resolutions via calls.

Responsibilities

• Deliver exceptional customer experience measured by performance objectives and core values of the client.
• Convey interest in each customer with courtesy, attention, and a friendly, caring image.
• Provide alternatives to products/items not available on the e-commerce website.
• Follow standard processes and procedures when providing resolutions.
• Stay up to date with system information, process changes, and future updates.

Qualifications

• O Levels/Matric or above.
• Excellent English written and verbal communication skills.
• American or neutral accent.
• Proficiency with MS Office (particularly MS Excel and MS Word).
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