Job Description
KEY RESPONSIBILITIES
- Encourage customers to utilize new features that will help them drive their business forward
- Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
- Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
- Develop plans that ensure that customers are successfully adopting our platform that align to their business needs
- Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their Ring Central investments
- Develop customer relationships, by building trust and ensuring the customer’s needs are met
- Align customers with the enablement resources to drive adoption
MINIMUM QUALIFICATIONS
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application