Customer Support Agent

This is a remote position. A Customer Support Agent assists customers by answering questions, resolving issues, and providing information about products or services. The role focuses on delivering excellent customer service, maintaining customer satisfaction, and ensuring timely resolution of inquiries through phone, email, chat, or other communication channels. Key Responsibilities Respond to customer inquiries via phone, email, live chat, or social media. Resolve customer complaints and issues professionally and efficiently. Provide accurate information about products, services, policies, and procedures. Document customer interactions and maintain records in CRM systems. Escalate complex issues to appropriate departments when necessary. Follow up with customers to ensure issues are resolved satisfactorily. Process orders, returns, refunds, or account updates as needed. Meet performance metrics such as response time, resolution time, and customer satisfaction scores. Stay informed abo...