Customer Support Agent - Madrid

Role Summary

We are looking for a highly organized and proactive Customer Support Agent to join our team. You will be responsible for assisting customers via phone, chat, and email, resolving inquiries efficiently while delivering excellent service. This role is central to maintaining customer satisfaction, providing technical support, and ensuring every interaction reflects our company’s values of reliability, empathy, and professionalism.

Key responsibilities

• Handle incoming and outgoing customer calls, ensuring prompt and professional responses.

• Verifying documentation to ensure requirements are met and provide assistance where needed.

• Resolve customer inquiries and complaints through chat and email channels.

• Manage and follow up on customer requests to ensure timely and effective resolution.

• Provide clear, accurate information to customers, adapting communication to their need...