Job Description
Customer Support & Retention Executive
Location: Remote
Type: Part-time / Freelance
Brand: Parman
Experience: 1–3 years preferred
Apply:
Parman is a 35+ year legacy sterling silver jewellery brand being reimagined for today. We create 925 silver jewellery for men and women across everyday essentials, statement pieces, piercings and collections built around self-expression.
We’re looking for a committed Customer Support & Retention Executive to manage customer conversations, answer product queries, coordinate order issues, handle returns/exchanges, and take charge of WhatsApp flows, broadcasts and retention execution.
What you’ll own:
- Customer chats across WhatsApp, Instagram, email and other support channels
- Product, sizing, pricing, delivery, care, warranty, return and exchange queries
- Customer issue resoluti...
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