Customer Support Assistant

Based at our Nuneaton office, with hybrid working, your primary responsibility will be to deal with incoming customer queries via phone, email or webchat. You will also assist and support the team with ad hoc projects, as expected in a small, friendly and highly committed team. This is a varied role for someone who enjoys working closely with colleagues, supporting others where needed and adapting to changing priorities. You will cover a wide range of duties and responsibilities, including:

• Resolving support calls, webchats and emails, including the following duties:
• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer issues then closing support tickets
• Escalating inquiries to the appropriate team, when necessary
• Assisting customers with registration or account creation
• Monitoring progress and updating customers.
• Proactively supporting colleagu...