Job Description

Tier 2 Customer Support Associate (BPO) | US Shift | Freshers & Experienced Welcome  
We are looking for enthusiastic and customer-focused professionals to join our team as Tier 2 Customer Support Associates . If you have strong communication skills and a passion for customer service, this opportunity is for you! 
  Job Role: Tier 2 Customer Support Associate (BPO)  
  Work Mode:  Work from Office / Hybrid (as per business requirement) 
   Shift:  US Shift (Night Shift) 
   Work Week:  Rotational (Mon–Fri / Tue–Sat / Wed–Sun) 
  Key Responsibilities  
✔ Handle customer queries through calls, emails, and chats  
 ✔ Provide Tier 2 support  and resolve customer concerns effectively 
 ✔ Assist candidates with recruitment-related queries  (fresh applicants & rehires) 
 ✔ Guide users on self-service portals and navigation  
 ✔ Follow escalation pro...
            

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