Customer Support Associate

Customer Support & Reservations Associate

In this role, you will play a central part in delivering a seamless and memorable guest experience. As the primary point of contact, you will manage inquiries, support bookings, and ensure each interaction reflects a high standard of service.

Key Responsibilities

• Oversee guest bookings and assist customers in planning their Tiny House stays

• Respond to inquiries across multiple channels, including website, email, and social media

• Manage reservations end-to-end, including upselling and activating promotions

• Provide support via the customer contact line, including handling and resolving inquiries

• Coordinate with internal teams and external partners (e.g., housekeeping, tradespeople) to ensure timely property readiness and maintenance

• Address and resolve guest concerns in a professional and timely manner