Customer Support Engineer L2

We’re looking for a Customer Support Engineer (IAM / EAM) with strong experience in Identity & Access Management (IAM) to join a fast-growing Healthcare IT Security environment.

If you enjoy solving complex authentication issues, working with enterprise systems, and making a real impact in critical environments—this role is for you.

What You’ll Be Doing

You’ll be at the heart of customer success, supporting enterprise clients across the full product lifecycle:

• Diagnose and resolve complex authentication & access issues (SSO, MFA, directory integrations)
• Troubleshoot in networked and virtualized environments
• Analyze logs, isolate root causes, and reproduce customer scenarios
• Work closely with customers, partners, and engineering teams
• Support critical incidents in a 24/7 rotation model
• Escalate product bugs and reliability issues to engine...