Job Description

RESPONSIBILITIES
You will have the responsibility of researching, resolving, and recording all levels of questions from Japanese and international customers via phone, email, and chat channels, while following procedures for case management and escalation to resolve customer issues in a timely way. 
Contribute Best Practices and guidelines to continuously improve the production quality and capacity of Matterport software and service offerings. 
Come up with unique solutions to tough problems yet maintain the company’s goals and branding. 
Maintain a high level of customer satisfaction through case surveys with all Customers including Enterprise level. 
Be a product expert and coach team on complex case handling. 
Liaise with cross functional teams and communicate product and policy updates. 
Onboard new members and train existing team members on new features. 
Represent customer issues to the product team. 
Dete...
            

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Customer Support Engineer, Matterport - Tokyo

Job Description

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