Job Description
Customer Support Executive - Voice
Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.
Key Responsibilities:
Handle inbound customer calls in a professional manner
Retail Voice Support
Assist employees of clients through calls.
Provide help regarding employee queries.
Address customer queries, complaints, and requests efficiently
Escalate complex issues to the appropriate department
Maintain records of customer interactions in the system
Basic Requirements:
Minimum 1 year experience in BPO/Call Centre/Customer Support
Educational qualification – Plus two and above
Excellent Communication skill- Speaking (CEFR-B2)
Able to quickly understand issues and requests employees.
Immediate joiner
Willing to work in rot...
Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.
Key Responsibilities:
Handle inbound customer calls in a professional manner
Retail Voice Support
Assist employees of clients through calls.
Provide help regarding employee queries.
Address customer queries, complaints, and requests efficiently
Escalate complex issues to the appropriate department
Maintain records of customer interactions in the system
Basic Requirements:
Minimum 1 year experience in BPO/Call Centre/Customer Support
Educational qualification – Plus two and above
Excellent Communication skill- Speaking (CEFR-B2)
Able to quickly understand issues and requests employees.
Immediate joiner
Willing to work in rot...
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