Job Description
Key Responsibilities:
- Handle customer queries via phone, email, and chat.
- Provide accurate information about products and services.
- Resolve customer complaints and issues promptly.
- Maintain customer records and update CRM systems.
- Follow up with customers to ensure satisfaction.
- Coordinate with internal teams for issue resolution.
Requirements
- Graduate in any discipline
- Good communication and interpersonal skills
- Basic computer knowledge and MS Office proficiency
- Customer-focused approach with problem-solving skills
- Prior customer support experience preferred
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