Customer Support Executive (JLPT N1/N2)

Responsibilities:

• Provide exceptional customer support to clients in Japanese, utilizing JLPT N1 or N2 proficiency.
• Handle customer inquiries, complaints, and feedback through various communication channels.
• Assist customers with product and service-related questions, ensuring a high level of customer satisfaction.
• Collaborate with internal teams to resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to relevant teams when necessary.
• Prepare reports and analyze customer feedback to enhance service delivery.
• Participate in training and development programs to enhance product knowledge and customer support skills.
• Foster positive relationships with clients to promote loyalty and repeat business.
• Stay informed about company products, services, and industry trends to bette...