Customer Support Executive

Job Title: Customer Support Executive Location: Andheri East, Mumbai Required: Min 1 Year of Inbound Blended Process (Voice & Chat/Email) About Love Local: LoveLocal (formerly known as mPaani) is bringing your Trusted Local Shops Online and empowering them to deliver the neighbourhood shopping experience of the future. Online Ordering, Fastest delivery, Exciting Offers and Savings, Digital Payments and much more. Order all your daily essentials in one place - groceries, fresh fruits and vegetables, OTC Medicines, Dairy Products, Home & Personal Care Products and a lot more! Key Responsibilities: • Handle inbound and outbound customer calls with professionalism and efficiency. • Respond to customer inquiries and resolve issues via email. • Maintain accurate records of customer interactions and transactions. • Provide accurate, valid, and complete information by using the right methods/tools. • Meet personal/team targets and call handling quotas. • Follow communication procedures, guidel...