Customer Support Executive

We are looking for Customer Support Executive to join our company. The role involves providing prompt support service, customer service, and administrative tasks to drive business growth and ensure customer satisfaction.

• Respond to customer inquiries via phone, email, chat, or in-person in a prompt, courteous, and professional manner.
• Provide information about products, services, pricing, and company policies.
• Address and resolve customer complaints, concerns, and issues effectively and efficiently.
• Investigate and analyse problems to identify root causes and implement solutions.

• Understand the function and guide of using the FNG system.
• Submit servicing requests for customers.
• Assign tasks to technicians.
• Liaise with FNG (servicing booking system) & Nautilus (phone support).
• Arrange servicing appointm...