Job Description
Company Overview
CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.
Reporting Line: Reports directly to the Head of Customer Support
Location: LATAM (Remote)
Your Role
- Effectively managing the company chats, E-mails and calls.
- Identifying and assessing customer’s needs to achieve satisfaction.
- Receiving and handling inquiries from new leads and clients through phone calls, chat, E-mails and portal, and offering support to the lead/client within the specified time frame.
- Updating CRM and keeping records of all communications and actions taken.
- Interacting with other departments to solve inquiries raised by clients th...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application