Job Description
ABOUT THE ROLE
We are looking for a customer-first, detail-oriented Customer Support Executive who can manage customer interactions across chat, WhatsApp, email, and social media.
You will be the frontline voice of Argos, ensuring customers receive quick, accurate, and helpful responses. This role is critical in building trust, improving customer satisfaction, and ensuring a smooth post-purchase experience.
KEY RESPONSIBILITIES
Key Handle customer queries via WhatsApp, chat, email, and social media DMs
Assist customers with order status, tracking, returns, exchanges, and refunds
Resolve complaints and escalate complex issues when required
Maintain quick response times and high-quality communication
Coordinate with internal teams (operations, logistics, marketing) for issue resolution
Update and maintain customer records in CRM/tools
Identify recurring issues and share feedback to improve processes
Ensure a positive and consistent customer experien...
We are looking for a customer-first, detail-oriented Customer Support Executive who can manage customer interactions across chat, WhatsApp, email, and social media.
You will be the frontline voice of Argos, ensuring customers receive quick, accurate, and helpful responses. This role is critical in building trust, improving customer satisfaction, and ensuring a smooth post-purchase experience.
KEY RESPONSIBILITIES
Key Handle customer queries via WhatsApp, chat, email, and social media DMs
Assist customers with order status, tracking, returns, exchanges, and refunds
Resolve complaints and escalate complex issues when required
Maintain quick response times and high-quality communication
Coordinate with internal teams (operations, logistics, marketing) for issue resolution
Update and maintain customer records in CRM/tools
Identify recurring issues and share feedback to improve processes
Ensure a positive and consistent customer experien...
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