Customer Support Expert

Job Title: Customer Support Expert

Location: Makati, Philippines

Overview

Our team works across multiple communication channels to analyze and review requests to provide accurate support. Our goal is to respond quickly and professionally to live submissions, as well as evaluating customer needs per our client's protocol during high-volume periods.

About the Role

To facilitate user success consistently and accurately as a detail-oriented, empathy-driven member of a fast-paced team, which supports the client's platform based on the client's service guidelines. The expert will provide direct services to our client's user base. High-quality deliverables and high customer satisfaction are expected.

In this role, you'll become a specialist in key product areas, focusing on new customer onboarding and tax season questions. You will be the voice of t...