Customer Support - German & English

Overview

BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.

Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients. Digitize the German midmarket with us as a Customer Support - German & English speaking .

Responsibilities

• Point of contact for our corporate clients regarding questions about our IT applications/systems.
• Receiving incident reports via phone and email.
• Developing error analyses and solutions together with our customers.
• Documenting requirements and incidents in a ticketing system and forwarding complex issues to colleagues in 2nd level support.
• Contributing to increased customer satisfaction and the further development of our customer support within a familial, international team.

What we offer

• Continue your journey: Expand your professional horizons and...