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Customer Support Manager

📍 ClearScore • London, England, United Kingdom • Posted June 07, 2026

Full-time Posted June 07, 2026
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Job Description

  • Working directly with ClearScore users to help them with escalated queries (e.g. fraud, bugs, disputes)
  • Become a subject matter expert in a specific area and really understand who our ClearScore users are and what they need
  • Using data and relationships with internal and external stakeholders, take initiative to come up with solutions that will proactively offer customers the information and help they are seeking
  • Owning the voice of the user in your domain and creating an internal feedback loop between the product teams and the customer

    • Skills we'd love you to have

  • Customer obsessed
  • Passionate about helping people and resolving queries
  • Strong experience in customer service or customer support roles
  • Experience in managing strategic relationships is a plus
  • Proven ability to deliver tasks and small projects to specific deadlines
  • Excellent command of English language
  • Strong writing skills
    • ...

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