Customer Support Officer

Job description

Troocoo are partnering with a well established Queensland based organisation that prides themselves on making a positive difference within our community. Our client has seen significant success due to their customer first approach and ability to deliver industry leading results. 

Description

• Providing high quality service across phone and digital channels
• Managing high volume calls with empathy and professionalism
• Assisting customers with policy, premium and claims‑related enquiries
• Accurately recording and processing information
• Working with internal teams to deliver seamless customer experiences
• Identifying opportunities to improve processes and workflows  

Profile

• Previous experience in customer service (insurance or call centre experience highly regarded)
• Strong communicat...