Job Description
Primary Details
Time Type: Full time
Worker Type: Employee
Provide customer service via email & answer customer, Underwriter and/or agency’s question regarding product, process, policy. Responsible for work allocation including monitoring, reporting inflow of new business, renewals, cancellations and endorsements of transactions
Primary Responsibilities
- Ensure policies are followed and refer/escalate where appropriate
- Comply on provided legislations, industry codes, company policies and procedures.
- Establish and maintain a good working relationship with stakeholders
- Cooperate with other functions to answer customer/agency’s questions regarding product, process, policy etc.
- Consistently open minded, professional, polished, posed, and positive demeanor
- Process all transactions/emails related to product, process and policies and accomplish all reports as required by clients
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