Job Description
About the Role
We are looking for Croatian-speaking Customer Support Representatives with a good command of English to join an international customer service team in Greece.
In this role, you will support customers for well-known global brands across sectors such as technology, travel, e-commerce, and entertainment.
You will handle inquiries, resolve issues, and ensure a smooth and positive customer experience.
Key Responsibilities
Handle customer requests via phone, email, or chat in Croatian and English
Diagnose and troubleshoot customer problems, providing timely and effective solutions
Maintain a high level of professionalism and empathy during all interactions
Track and record customer interactions using internal systems
Collaborate with other departments (technical teams, quality, supervisors) when needed
Stay informed on product updates, guidelines, and processes
Sup...
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