Job Description
Accountabilities:
+ Respond to LexisNexis AU and NZ customer queries on billing, orders, claims, cancellations, and returns.
+ Handle interactions via phone calls, emails, and live chat, ensuring timely and accurate responses.
+ Coordinate with internal teams when needed to resolve customer issues and provide a consistent customer experience.
+ The main task of a Customer Support Representative is to provide multi-skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using LN Pacific/UK products. The support provided are, but not limited to account management, payment and invoice request and queries, marketing and sales queries, other print products related requests and queries, and market insights inquiries
+ The secondary task involves the documentation of the conversation between CSR and the customer. Customer data, summary of the query and the...
+ Respond to LexisNexis AU and NZ customer queries on billing, orders, claims, cancellations, and returns.
+ Handle interactions via phone calls, emails, and live chat, ensuring timely and accurate responses.
+ Coordinate with internal teams when needed to resolve customer issues and provide a consistent customer experience.
+ The main task of a Customer Support Representative is to provide multi-skill/function type of support through various communication methods (phone, email and chat). They will assist different customer types who are using LN Pacific/UK products. The support provided are, but not limited to account management, payment and invoice request and queries, marketing and sales queries, other print products related requests and queries, and market insights inquiries
+ The secondary task involves the documentation of the conversation between CSR and the customer. Customer data, summary of the query and the...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application