Job Description

Position overview:  
We are looking for a self-starter, highly-driven Customer Support Representative who will be handling day to day sales administrativetopics, Sales forecast and demand analysis, ensuring deliveries are timely addressed including coordination with internal team .  
Main responsibilities: 
CSR will be performing the following responsibilities and duties 
Prepare customer wise dispatch plan As per schedule require, Punch Sales order in system inline with planned dispatch. 
Monitoring Plan vs ActualDispatch, MaintainDispatchPlan on Daily Basis. 
Compiling customer forecast and sending it to the internal team 
Coordinating and scheduling trucks for pickup and delivery of material (for customer pickup) 
Interaction with customer for dispatch related concerns 
ASN update at customer portal, Get the ASN updated from customer on portal 
Respond to customer enquiries via phone, email, ...
            

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