Job Description
Within your role, you will:
- Assist customers with inquiries via live chat or email, in Mandarin and English
- Ensure an efficient, accurate, and high‑quality customer service experience
- Be well equipped with the Bybit platform, products, and crypto‑market fundamentals, while keeping abreast of general market conditions
- Diligently manage and follow up on inquiries or complaints from current and prospective users
- Demonstrate a strong ability to understand customer needs and convert them into constructive feedback and suitable solutions for management
- Ensure frontline operations are smooth by flagging discrepancies, potential risks, or unusual situations to management in a timely manner
- Continuously seek improvements to enhance team performance, work efficien...
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