Job Description
Overview
We are looking for a Customer Support Specialist for a growing, fully remote, Australian B2B fintech SaaS company. They sell monthly and annual subscriptions to companies and accounting firms around the world to automate their fixed asset depreciation and lease accounting.
Their platform integrates with leading general ledger systems, including QuickBooks Online, Xero, and Sage Intacct, and is trusted by accountants and finance teams across Australia, New Zealand, and beyond.
Responsibilities
Ticket Management & Resolution
- Respond to inbound support tickets via Freshdesk Omni (email, chat, and other channels) promptly and professionally
- Investigate and resolve platform queries with care, accuracy, and a clear audit trail
- Leverage Freshdesk’s AI‑assisted tooling to triage, prioritise, and respond efficiently
Accounting & Platform Support
- Provide informed support on fixed as...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application