Job Description
We are looking for a French-speaking Customer Support Specialist to join an international customer service team supporting end-users of a leading telecommunications service provider.
In this role, you will assist customers across multiple channels, providing guidance on subscriptions, billing inquiries, and basic technical troubleshooting while delivering a high-quality customer experience.
Key Responsibilities
- Handle incoming customer interactions via phone and/or digital channels
- Answer questions related to subscriptions, billing, and service usage
- Provide basic technical support and troubleshooting
- Offer clear, accurate, and customer-focused solutions
- Ensure customer satisfaction on every interaction
- Follow internal procedures and quality guidelines
Candidate Profile
- Native or near-native French (C2 level required)
- No previous customer sup...
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