Customer Support Specialist

Role Overview:

The Customer Support Specialist at Loyal Hospitality will be responsible for delivering a seamless and high-quality customer experience by handling customer queries, resolving service-related issues, and coordinating with internal teams to ensure timely resolution. The role plays a critical part in upholding Loyal Hospitality’s service standards and brand promise.

Key Responsibilities:

• Handle inbound and outbound customer interactions via calls, WhatsApp, emails, or support platforms.
• Address customer concerns related to orders, service quality, delivery timelines, billing, and feedback.
• Resolve complaints efficiently in line with company SOPs and defined turnaround times.
• Coordinate with operations, kitchen, delivery, and finance teams for issue resolution.
• Accurately document customer interactions, complaints, and resolutions in CRM systems.
• Escalate unresolved or critical issues...